FAQs
Frequently asked questions
Everything you need to know about booking videographers with Vourly.
Video Packages:
- Social Media Videos: $100/hour (2-hour minimum). Perfect for social media content.
- Premium Production: $200/hour (2-hour minimum). Polished, professional quality.
Add-ons are flat fees: Professional lighting (+$175), drone footage (+$150), additional camera (+$175), teleprompter (+$35). View full pricing or learn about our booking process.
Your hourly rate includes:
- Videographer time and expertise
- Professional camera equipment (appropriate for your package level)
- Basic audio recording (lavalier or shotgun mic)
- Raw footage delivery within 24 to 48 hours
- Travel within 30 miles of videographer base location
Additional services like lighting kits, drone footage, extra cameras, or editing services can be added for an additional fee.
Delivery times vary by package:
- Social Media Videos: 24 hours. Perfect for social media quick turnarounds.
- Premium Production: 48 hours. Allows for quality control and organization.
Rush delivery available: Need footage faster? Add 50% to the total cost for same-day or next-day delivery.
Files are delivered via secure cloud download (Dropbox, Google Drive, or WeTransfer) with all raw footage organized by scene or location.
Yes. While Vourly focuses on capturing raw footage, we partner with EditingBox.co for professional editing services.
You can either:
- Edit the raw footage yourself (included in all packages)
- Use your own editor with the provided footage
- Request editing through our partner EditingBox.co (pricing varies by project)
Many clients appreciate having raw footage flexibility to create multiple edits for different platforms (long-form YouTube, short-form TikTok, etc.).
Our booking process is simple:
- Step 1: Browse videographers and select the one that fits your needs
- Step 2: Choose your date, time, and duration using our calendar
- Step 3: Add any additional services (lighting, drone, extra cameras, etc.)
- Step 4: Pay a 50% deposit to secure your booking
- Step 5: Receive confirmation and coordinate details with your videographer
- Step 6: Complete shoot and pay remaining 50% after delivery
Rescheduling: Free if done more than 48 hours before shoot.
Cancellations:
- More than 72 hours before: Full refund of deposit
- 48 to 72 hours before: 75% refund of deposit
- 24 to 48 hours before: 50% refund of deposit
- Less than 24 hours: No refund (deposit is non-refundable)
Weather-related cancellations: For outdoor shoots, if weather makes filming impossible, we reschedule at no charge.
Videographer cancellations: If your videographer cancels for any reason, you receive a full refund.
Yes. Our videographers travel for shoots. Here is how it works:
- Within 30 miles: No travel fee. Included in hourly rate.
- 30 to 60 miles: $50 flat travel fee
- 60+ miles: $1 per mile (round trip) + potential hotel if overnight
- Out of state: Contact us for custom travel quotes (flight + hotel + per diem)
Pro tip: For multi-day shoots in distant locations, the travel fee is often split across all days, making it more economical.
Need more time? Videographers can often extend shoots if their schedule allows. Additional hours are billed at the same hourly rate, prorated for partial hours (rounded to nearest 30 minutes).
Finish early? You are only charged for the time used, with a minimum of the package minimum hours (2 hours for either package). Any unused time beyond the minimum is refunded.
Example: If you book 4 hours but only use 3, you are charged for 3 hours (assuming it meets the 2-hour minimum).
Absolutely. When you browse videographers, you can view their portfolios, ratings, and specialties. Once you find one you like, book directly with them.
Benefits of working with the same videographer:
- They learn your brand style and preferences
- Faster setup times on repeat projects
- Priority booking for regular clients
- Potential volume discounts for ongoing work
You can also favorite videographers for easy rebooking.
Your satisfaction is our priority. Here is our quality guarantee:
If there are technical issues (out of focus footage, exposure problems, corrupted files), we will:
- Reshoot at no charge if videographer error
- Provide partial refund if reshoot is not possible
For subjective concerns (style, angles, creative direction):
- Best practice: Communicate your vision clearly before the shoot
- Provide shot lists and reference videos during planning
- Request a pre-shoot call to align on expectations
All videographers are vetted before joining the platform. If you have concerns, contact our support team within 48 hours of delivery and we will work to resolve the issue.
We are open to discussing custom pricing for larger or recurring projects. Contact our team at hello@vourly.co to talk about your needs, or view our standard packages.
Social Media Videos Package:
- iPhone 15 Pro or similar high-end smartphone
- Natural lighting or on-camera LED
- Basic audio (phone mic or wireless lavalier)
Premium Production Package:
- Sony FX3 or A7S III (4K 60fps capability)
- Professional cinema lenses
- Wireless lavalier microphone system
- Basic 2-light setup
- Gimbal stabilization
Still have questions?
Our team is here to help. Reach out and we will get back to you within 24 hours.