Privacy Policy

Last updated: January 19, 2026

1. Introduction

Vourly LLC ("Vourly," "we," "us," or "our") operates the vourly.co website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our videography booking platform.

By using Vourly, you consent to the data practices described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, password (hashed)
  • Booking Information: Shoot location, project details, date/time preferences, video type
  • Payment Information: Billing address for tax calculation (card details are processed directly by Stripe and never stored on our servers)
  • Communications: Messages sent through our platform, support requests, feedback
  • Videographer Applications: Portfolio links, equipment information, work history, banking details for payouts

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, clicks, booking flow interactions
  • Location Data: Approximate location based on IP address (for videographer matching)
  • Cookies: Session cookies, preference cookies, analytics cookies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

  • Provide Services: Process bookings, match you with videographers, facilitate payments
  • Communications: Send booking confirmations, reminders, and status updates via email and SMS
  • Customer Support: Respond to inquiries and resolve issues
  • Improve Platform: Analyze usage patterns to enhance features and user experience
  • Safety and Security: Detect fraud, prevent abuse, and protect our users
  • Legal Compliance: Meet tax, accounting, and regulatory requirements
  • Marketing: Send promotional emails (only with your consent; you can opt out anytime)

4. Information Sharing

We share your information only as necessary to provide our services:

4.1 With Videographers

When you book a shoot, we share your name, contact information, shoot location, project details, and scheduling information with the assigned videographer. This is necessary to complete your booking.

4.2 With Service Providers

  • Stripe: Payment processing and videographer payouts (PCI-DSS compliant)
  • Supabase: Database hosting and user authentication
  • Cloudflare: Website hosting, CDN, and security services
  • Resend: Transactional email delivery
  • Google: Maps/Places API for address validation, Calendar for strategy calls
  • PostHog: Product analytics (anonymized usage data)

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Vourly, our users, or others.

4.4 Business Transfers

If Vourly is acquired or merges with another company, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Storage and Security

5.1 Where We Store Data

Your data is stored on servers in the United States operated by our service providers (Supabase, Cloudflare). Video footage files are stored on Cloudflare R2 storage.

5.2 Security Measures

  • All data transmitted over HTTPS/TLS encryption
  • Passwords hashed using industry-standard algorithms
  • Database access restricted with Row Level Security (RLS)
  • Payment card data handled directly by Stripe (never touches our servers)
  • Regular security audits and vulnerability assessments
  • CSRF protection on all authenticated actions

5.3 Data Retention

  • Account Data: Retained while your account is active, deleted within 30 days of account deletion request
  • Booking Records: Retained for 7 years for tax and legal compliance
  • Video Footage: Available for download for 14 days after delivery (extendable), then permanently deleted
  • Marketing Data: Unsubscribe records kept permanently to honor opt-out requests
  • Abandoned Cart Data: Deleted after 90 days

6. Your Rights and Choices

6.1 Access and Portability

You can view your account data, booking history, and messages through your client portal. You may request a copy of your data in a portable format by contacting us.

6.2 Correction

You can update your account information directly in your profile settings or contact us for assistance.

6.3 Deletion

You may request deletion of your account and personal data. Note that we may retain certain information as required by law (for example, transaction records for tax purposes).

6.4 Marketing Opt-Out

You can unsubscribe from marketing emails at any time using the link in our emails or by contacting us. Transactional emails (booking confirmations and similar) cannot be opted out of while using our service.

6.5 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect and how it is used
  • Right to delete personal information
  • Right to opt out of sale of personal information (Vourly does not sell personal information)
  • Right to non-discrimination for exercising privacy rights

To exercise these rights, contact us at hello@vourly.co or (425) 418-8340.

7. Cookies and Tracking

7.1 Essential Cookies

Required for the platform to function (authentication, security, session management). Cannot be disabled.

7.2 Analytics Cookies

We use Google Analytics and PostHog to understand how users interact with our platform. You can opt out using browser settings or the Google Analytics Opt-out Browser Add-on.

7.3 Third-Party Cookies

Some third-party services (Stripe, Google Maps) may set their own cookies. Please refer to their respective privacy policies.

8. Third-Party Links

Our platform may contain links to third-party websites (for example, EditingBox.co, social media). We are not responsible for their privacy practices. Please review their privacy policies.

9. Children's Privacy

Vourly is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. International Users

Vourly is based in the United States and our services are primarily intended for users in the U.S. If you access our platform from outside the U.S., your data will be transferred to and processed in the United States.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification for significant changes

Your continued use of Vourly after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or to exercise your rights:

Email: hello@vourly.co
Phone: (425) 418-8340
Address: Vourly LLC, Seattle, WA